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     1、全覆盖是指指标的设计必须覆盖现行规章内的所有要求神秘顾客仪器神秘顾客仪器，考虑到未进行指标化的规章较为冗杂，将规章中的硬件规章与软件要求一条条按顺序梳理，并拆分开，既保证了指标的清楚简练，又能做到全覆盖。